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Shipping Information

To keep things affordable and simple we offer FREE SHIPPING for orders over $20 Australia wide and just $4.95 on purchases under $20.

We use Australia Post to deliver to every corner of Australia and you'll be able to track your delivery status here once you've been sent your tracking notification number. Most products are shipped within 24 hours of payment. If you order before 12:00 pm on a business day, the order will be dispatched on the same day. If not, it will be the following business day.

How long will my order take?

A complete list of delivery times can be found on the Australia Post website here.

Delivery Times:

The table below lists the cookies we collect and what information they store.

CityDelivery Time
Melbourne 1-3 business days
Sydney 1-3 business days
Canberra 1-3 business days
Adelaide 1-3 business days
Brisbane 1-3 business days
Hobart 5-6 business days
Perth 5-6 business days
Regional Areas Can take up to between 5-14 business days

*WA customers, please note that unfortunately delays are common to regional areas so please allow at least 2 weeks for your order to be delivered.

 

Returns

30-DAY GUARANTEE

So everyone can try HYAVA for themselves RISK FREE, we offer a 30-Day Money Back Guarantee. if for any reason you are not satisfied with the results from our HYAVA Organic Hair Thickening Hair Fibers, simply contact us within 30 days of receipt of your order and we will refund the purchase price, no questions asked.

* 30 Day Money Back Guarantee is only available for product purchased from HYAVA Australia website.

5 STEP RETURN PROCESS:

  1. Email us at orders@hyava.com.au within 30 days for a return, we will respond with confirmation and the address to post the return.
  2. Re-pack the products into the box or packaging they came.
  3. Take the package to your nearest Australia Post and send to us in a Small Satchel.
  4. Email us tracking number from Australia Post and we issue you a refund confirmation email.
  5. Upon return of the product to our warehouse, we will send you a confirmation email and a full refund will be processed within 14 days. You will also receive an automatic notification to advise that the payment has been reversed.

*Loss of returned items: We would take responsibility in the unlikely circumstance that the items were to go missing due to fault of Australia Post. We will only take responsibility for lost items that we have received valid tracking numbers with Australia Post.